99ck's Privacy Policy

1. Introduction

99ck is one of Bangladesh's most trusted online gaming platforms, and protecting your privacy is one of our highest priorities. This Privacy Policy explains what information 99ck collects, how it is used, and what steps we take to keep your data secure.

By creating an account or using any service on the 99ck platform, you are deemed to have accepted this Privacy Policy. It is therefore in your best interest to read this policy in full before using the platform.

We believe transparency is the foundation of a healthy user relationship. That is why 99ck will always keep you informed about exactly how your data is used. There are no hidden processes or vague terms — everything is stated clearly here.

2. Information We Collect

99ck collects certain information to provide you with a safe and quality service. Below is a detailed breakdown of what data is collected and why:

We only collect information that is necessary. Collecting excessive or unnecessary data goes against 99ck's policy. Your consent will be obtained before any data collection, or you will be clearly informed of any legal obligation that requires it.

3. How Information Is Used

99ck uses the data it collects solely for specific, lawful purposes. Below is a detailed explanation of why we use your information:

• Account Management: Your personal information is used to create, verify, and maintain your account.
• Transaction Processing: Payment information is required to complete deposits, withdrawals, and other financial transactions.
• Security Assurance: Device and transaction data are analyzed to prevent fraud, money laundering, and other illegal activities.
• Customer Support: Your contact information is used to resolve issues quickly and provide effective support.
• Responsible Gaming: Usage history is reviewed to identify problem gaming patterns and provide support where needed.
• Legal Compliance: To meet legal reporting obligations to government regulatory authorities.
• Service Improvement: Usage statistics are analyzed to improve the overall platform experience.

4. Cookie Policy

Cookies and similar tracking technologies are used on the 99ck website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

We use the following types of cookies:

• Essential Cookies: These are necessary to maintain login sessions and keep core platform functionality running. They cannot be disabled.
• Functional Cookies: These cookies remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to understand which parts of the platform see the most activity and make improvements accordingly.
• Security Cookies: These cookies are active to prevent fraud and cyber attacks.

5. Sharing Information with Third Parties

99ck does not generally share your personal information with third parties. However, limited sharing may be necessary in certain circumstances:

• Payment Processors: Only the necessary financial information is shared with payment partners such as Mobile Banking, Nagad, and Rocket to complete transactions.
• Law Enforcement: Providing data in response to a court order or lawful request from a government authority is a legal obligation.
• Technology Providers: Software companies that support platform operations may receive limited data under strict confidentiality agreements.
• Corporate Restructuring: In the event of a change in ownership or corporate restructuring of 99ck, your data may be transferred to the new owner, but the terms of this policy will remain in effect.

6. Data Security Measures

99ck uses industry-leading technology to protect your data. Our security infrastructure is multi-layered and continuously updated.

• SSL/TLS Encryption: Every connection to the platform is encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Firewall & DDoS Protection: An advanced firewall system protects the platform from cyber attacks.
• Regular Security Audits: Third-party experts regularly audit 99ck's security systems.
• Staff Training: All staff receive rigorous training on data security.
• Data Minimization: Only the data that is strictly necessary is collected and stored.

7. Your Rights

As a 99ck member, you have several important rights over your own data. We respect these rights and are ready to help you exercise them:

8. Child Protection

99ck strictly provides its services to individuals aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at registration, and identity documents may be requested in suspicious cases. If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted.

9. How Long Information Is Retained

99ck does not retain your data longer than necessary. Retention periods are determined primarily by legal obligations and service requirements:

• Account Information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
• Transaction Information: A minimum retention period of 7 years is mandatory under financial regulatory law.
• Support Conversations: May be retained for up to 2 years after the issue is resolved.
• Cookie Data: Up to 1 year from the end of the session, depending on cookie type.
• Log Files: Security logs are automatically deleted after 90 days.

Once the defined retention period has passed, 99ck takes steps to securely and permanently delete your data. This process is automated and runs on a regular basis.

10. Changes to Policy

99ck may update this Privacy Policy from time to time. Changes may be necessary due to legal updates, the introduction of new services, or improvements in technology.

For significant changes, we will notify you in advance by email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.