Responsible Gaming

At 99ck Responsible Gaming
Stay in control, stay in the game

Gaming should be a source of entertainment — not stress or hardship. 99ck believes that responsible gaming is not just a policy; it is a commitment we make to every one of our members.

18+ age restriction
Setting personal limits
Benefits of self-exclusion
24/7 support

Our Responsible Gaming Protections

Features available at 99ck to keep your gaming experience healthy and safe

Set a Deposit Limit

Set your own deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once configured.

Time limit controls

Set your intended play duration before each day or session begins. Once the time limit is reached, the system will automatically notify you.

Benefits of taking a break

If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. Your account will be reactivated automatically once the period ends.

Loss limit settings

Enable this feature to automatically end your session once your losses reach a set amount. The most effective way to keep financial losses under control.

Self-Exclusion program

If you want to take an extended break from gaming, use the self-exclusion feature. 99ck allows you to close your account for a minimum of 6 months or permanently.

Reality check notifications

Receive automatic alerts at set intervals — a summary of how long you have been playing and how much you have won or lost. Stay informed and make your own decisions.

What Responsible Gaming Means

Responsible gaming means enjoying gaming as entertainment and being able to set your own boundaries. At 99ck, we believe every player has the right to play with awareness and enjoyment. Gaming should never have a negative impact on your family, work, or mental health.

Online gaming is growing fast in Bangladesh, and with that growth comes the responsibility to play wisely. 99ck takes that responsibility seriously. That's why we don't just offer great games — we also provide the tools and information you need to build healthy gaming habits.

Responsible gaming does not mean less enjoyment. It ensures your gaming experience stays positive over the long term. Playing within your limits makes wins more rewarding and losses easier to handle.

Remember: gaming is entertainment, nothing more. It cannot be a source of income or a solution to financial problems.

At 99ck, we follow internationally recognized guidelines to uphold responsible gaming. Our system automatically detects unusual gaming patterns and will reach out to you if needed. This is not a penalty — it is how we show we care.

Signs of problematic gaming

Recognizing when gaming is becoming a problem is important. 99ck always wants you to stay aware. If you or someone close to you shows any of the following signs, it is time to pay attention:

🟢
Healthy gaming

Sticking to a set budget, knowing when to stop after a loss, and treating gaming as entertainment.

🟡
Warning signals

Playing for longer than intended, chasing losses, and hiding gaming activity from family.

🔴
Warning signs

Gambling with borrowed money, neglecting work or family, feeling unsettled without gaming.

If you notice any of the following behaviors in yourself, it is time to start using the responsible gaming tools:

  • Feeling a strong urge to keep betting in order to recover lost money.
  • Lying to or hiding gaming activity from family and friends.
  • Spending money earmarked for rent, food, or other essential expenses on gaming.
  • Repeatedly trying to cut back or stop gaming without success.
  • Turning to gaming to escape everyday problems or stress.
  • Struggling to focus at work, in your studies, or in your relationships.

If any of these signs feel familiar, reach out to us today. Asking for help takes courage.

Self-Assessment

Ask yourself the questions below. If you answer yes to most of them, it may be time to review your gaming habits.

1

Do you regularly spend more than your set budget and regret it afterward?

2

Do you often find yourself thinking that playing just a little more after a loss will help you win it back?

3

Is gaming causing arguments with your family or loved ones?

4

Have you ever wanted to stop gaming but found you could not?

5

Are you prioritizing gaming over work, family, or your health?

6

Do you feel restless, irritable, or anxious when you cannot game?

7

Have you ever used money set aside for essentials or daily expenses on gaming?

If you answered "yes" to more than 3 questions, consider using our self-exclusion or limit-setting tools, or contact us directly for support.

Tips for building healthy gaming habits

Responsible gaming means enjoying yourself, but doing so in a controlled way. The experienced team at 99ck wants to share some simple yet effective tips to help keep your gaming experience enjoyable:

1
Set a budget in advance

Decide how much you are willing to spend before you start playing. Once that amount is gone, call it a day — treat it as the cost of entertainment. Always keep your gaming budget separate from your everyday expenses.

2
Set time limits

Decide in advance how long you'll play each day or per session. Set an alarm or use 99ck's time limit feature. When time is up, stop — whether you're winning or losing.

3
Keep your emotions in check

Chasing losses by betting more out of anger or frustration is extremely harmful — this is known as "chasing losses." If you're not in a calm headspace, stop playing and take a break.

4
Withdraw your winnings

There is no rush to put your winnings straight back into bets. Withdraw them and use them however you like. Replaying your winnings usually leads to losses in the end.

5
Take a break

Take regular breaks instead of playing for long stretches. Get up, have some water, go for a short walk. Extended gaming sessions can impair your judgment.

6
Do not make gaming your only form of entertainment

Spend time with family, friends, sports, or hobbies. A well-rounded life keeps you from relying too heavily on gaming.

99ck Responsible Gaming Tools

99ck offers a range of powerful tools to help keep you protected on the platform. You are in full control of these tools and can activate or deactivate them at any time (a cooling-off period may apply in certain cases):

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Reductions take effect immediately; increases take effect after 7 days.

Loss limit

Once you reach a set loss amount, you will not be able to place further bets. The most effective tool for protecting your finances.

Session time limit

Set a maximum duration for each gaming session. You'll receive an automatic alert when time is up.

Cooling-Off Period

Temporarily pause your account for anywhere between 24 hours and 6 weeks. Your account is reactivated automatically once the break period ends.

Self-Exclusion

Close your account for anywhere from 6 months to permanently. While self-exclusion is active, no new accounts can be opened.

Reality check

A pop-up will appear at regular intervals to show you a summary of your gaming time and current balance.

To use these tools, go to your account settings or contact our support team.

Minor Protection

99ck strictly prohibits anyone under 18 from gaming on our platform. This is not just a policy — it is our ethical responsibility. Age is verified at registration, and ID may be requested in any case that raises concern.

If other members of your household share your device, we recommend taking the following steps:

  • Keep password protection enabled on the 99ck app or browser.
  • Do not stay signed in to your account on shared devices.
  • Use parental control software on your device.
  • Do not share your login details with children.
  • Change your password immediately if you suspect that a minor has accessed your account.

If you become aware that a minor is using 99ck, please report it immediately to [email protected]. We will close that account without delay.

FAQ

Log in to your 99ck account and go to "Responsible Gaming" under Account Settings. There you will find all available tools, including deposit limits, session time, loss limits, and self-exclusion. Our support team is always on hand if you need any assistance.

The duration of your self-exclusion depends on the period you selected. For a temporary break, your account is reactivated automatically once the period ends. For long-term self-exclusion, reactivation is subject to a review process through our support team after the period expires.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 7-day cooling-off period. This delay is intentional — it protects you from making impulsive decisions in the heat of the moment.

Reach out to the 99ck support team first — we can point you in the right direction. You can also seek help from a mental health professional or someone close to you. Asking for help isn't a weakness; it takes real courage.

Absolutely not. You must be at least 18 years old to open an account at 99ck. Age is verified at registration, and ID may be requested in cases that raise concern. Any account found to belong to a minor will be closed immediately.

When Reality Check is enabled, a pop-up notification will appear at set intervals (for example, every 30 minutes or 1 hour). It will show how long you have been playing and how much you have won or lost. You can then decide whether to continue or stop.
Safe & Trusted

Play responsibly, Enjoy the fun

Join 99ck and use our responsible gaming tools to enjoy a healthy, fun gaming experience. Your safety is our priority.

Register Now App Download
Must be 18 or older
Setting personal limits
Benefits of self-exclusion
24/7 support team
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